Objective

Area Sales Supervisor is responsible for developing strategies, identifying best practices and delivering results in the areas of agent sales, recruitment, training, order fulfilment and customer service.

Responsibilities

50% Direct Sales Responsibility

• Accountable for developing and following up on various methodologies for achieving sales goals within a specific geographic area.
• Review performance data to identify trends and opportunities for performance improvement; Present findings and recommendations to senior management. 
• Collaborate with sales captains and agents to address sales issues.
• Achieve weekly and monthly sales targets. 
• Communicate effectively and quickly with captains, agents, recruitment/training, business intelligence, customer service and order fulfilment teams so as to drive sales results.
• Develop working relations with personnel at various levels in order to communicate promotions, product availability, logistics issues, product specifications, and pricing issues as needed.

30% Training Communications

• Partner with Recruitment and Training Team in identifying, designing, and delivering training solutions that drive recruitment and increase skills and competencies for the sales organisation.
• Maintain current knowledge of the company’s products, processes and customer service procedures so as to prepare for and conduct training that will increase sales.
• Conduct ongoing assessment of training needs and effectiveness through surveys, feedback from agents and recruiters, observing sales encounters, studying sales results reports, and conferring with captains and agents.

20% Team Management

• Manage and become involved in agent matters so as to maintain outstanding agent relationships.

• Work with sales agents, recruiters and captains who seek to develop their businesses and client base

Competencies Required:

•  Proficiency in Microsoft Office (Word, Excel and Outlook) tools

• Excellent verbal and written communication skills 
• Proven ability to manage multiple tasks simultaneously
• Ability to work to deadlines and targets, can prioritize tasks under pressure
• Willingness to travel up to 50% of work time
• Attention to detail is key 

Qualification & Experience:

• Bachelor’s Degree in Business Management or equivalent from a recognised and accredited University

• 3 - 5 years of experience within assigned territory.
• Minimum of 2 years management experience
• Adequate knowledge of the Online Marketplace and the Ecommerce Industry
• Solid understanding of Fact Based Selling
• Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach is required
• Ability to dive deep and analyze team performance showing impactful results with data