The Business Process Manager shall be responsible for managing and executing process development in MainOne. The Business Process Manager will lead the Business Process Unit with responsibilities that include business process review/improvement, organizational design and coordination, performance management, organisational learning & knowledge management, culture management and succession planning.
Specifically, the responsibilities shall include to:
Develop process models including maturity and continual improvement programs for Departments in the company
Drive the executions of strategic initiatives on which strategic objectives are anchored.
Coordinate the process of cascading corporate objectives to all staff performance indicators using the Balanced Scorecard.
Track/Monitor the performance measures and indices of all staff on a periodic basis using the Balanced Scorecard.
Ensure the compliance of organisational culture that enables employees to perform in accordance with the company’s objectives.
Define and apply a structured process management approach and methodology to build and monitor MainOne’s processes and procedures
Identify additional customer needs that were previously unrecognized by the business owners and involve business owners in developing solution options.
Develop structure and order to undefined problems and/or large scale problems, making them easier to address and solve.
Constantly improve methodologies and measurement frameworks
Communicate change and provide training to impact business units
Anticipate issues and risks and act to mitigate these quickly; handle any unforeseen roadblocks swiftly and effectively.
Identify end- to-end re-engineering opportunities across the business
Manage all auditing efforts for Mainone’s processes, procedures and internal documentation
Direct Team's work efforts towards customer outcomes and expectations
Qualifications, Skills & Competencies:
Bachelor’s Degree in any Social Science or any related discipline, Masters will be an added advantage;
Minimum of 10 years’ experience with at least 5 years in extensive Business Process Management and Functionality
Green Belt Six Sigma Process Certification will be an advantage
Must have good working knowledge of the Telecommunication Industry
Experience in training and curriculum development is preferred
Strong Project Management Skills
Should have high energy and sense of urgency
Excellent Written and oral communication
Strong analytical skills; ability to read and interpret complex written information
Expert in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access.
Ability to actively transform innovative ideas to reality
Must be flexible and able to adapt to the needs of the business, analyse and interpret data efficiently
Proven track record of leading and making significant contribution to successful delivery of project
Must be a self-starter and be able to prioritise activities to suit the dynamic business conditions of MainOne
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