Customer Acquisition and Experience Executive 

In this role, the ideal employee will be required to sell products and services using solid arguments to prospective customers, perform cost-benefit analyses of existing and potential customers and maintain positive business relationships to ensure future sales.

Job Responsibilities

1. Present, promote and sell products/services using solid arguments to existing and prospective customers
2. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
3. Establish, develop and maintain positive business and customer relationships
4. Reach out to customer leads through cold calling
5. Expedite the resolution of customer problems and complaints to maximize satisfaction
6. Achieve agreed upon sales targets and outcomes within schedule
7. Coordinate sales effort with team members and other departments
8. Analyze the territory/market’s potential, track sales and status reports
9. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
10. Keep abreast of best practices and promotional trends
11. Continuously improve through feedback
12. Provide customer feedback in an expeditious manner.
13. Qualifying leads from marketing campaigns as sales opportunities
14. Contacting potential clients through cold calls and emails
15. Presenting our company to potential clients
16. Identify client needs and suggest appropriate products/services
17. Customize product solutions to increase customer satisfaction
18. Build long-term trusting relationships with clients
19. Proactively seek new business opportunities in the market
20. Set up meetings or calls between (prospective) clients and Account Executives
21. Report on (weekly/monthly/quarterly) sales results
22. Stay up-to-date with new products/services and new pricing/payment plans

Qualifications

1. Proven work experience in a similar role
2. Excellent knowledge of MS Office
3. Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
4. Highly motivated and target driven with a proven track record in sales
5. Excellent selling, communication and negotiation skills
6. Prioritizing, time management and organizational skills
7. Ability to create and deliver presentations tailored to the audience needs
8. Relationship management skills and openness to feedback
9. BS/BA degree or equivalent

Persona:

1. We are looking for people who are passionate startups – who care more about checking their goals than their paycheck. They also have the following qualities:
2. You have a strong stamina to do to achieve success. You don’t quit.
3. You have a strong ability to HELP beyond your official duty
4. You have a passion for spotting and resolving problems
5. You care more about the TEAM than yourself. You take the lead
6. You make your ideas and opinions known. You fit logic and creativity perfectly.
7. You are not afraid of mistakes. You take those moments to LEARN quickly
8. You have a great sense of urgency
9. You do not measure your value between 8am and 5pm, but with results achieved.

Compensation:

Salary: 80,000 NGN + 5% Commission on all closed deals

About the company

We are a startup focused on Human transformation through technology. Our bouquet of services transverse strategy consulting, human resources consulting, project management consulting, and technology services.  We are focused on driving great results, attracting, developing and retaining best talent, and building an inspiring culture that will make all our employees thrive. We are very fast paced and are determined to grow rapidly. We are looking for talents who are aspiring entrepreneurs or career tycoon who are willing to build an inspiring storyline for themselves.