Customer Success Officer

$1k – $3k • No equity

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As a Customer Success Officer you will support our customers in taking full advantage of products, drive sales by influencing product upgrades through

upselling manage and sustain relationships with customers.

*Responsibilities *

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results.

Ability to maintain ongoing customer relationships and networking,

Creating, implementing and tracking customer success programs

Measuring contribution to sales,

Onboarding and training clients,

Measuring, tracking, monitoring and minimizing churn.

Provide insights on client-to-business interactions

Improve customer experience through product support

Handle customer complaints and requests

Follow up with New customers on a sequenced basis thrugh automated emails and planned sequential emails and phone calls to ensure awesome experience with products and services

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

The ideal Customer Success Officer should engage with customers, maximize value, and create strategies to grow our customer base.

Develop and manage client portfolios

Sustain business growth and profitability by maximizing value to customers

Analyze customer data to improve customer experience including highlighting areas in product and service operations flow responsible for churn and complaints and recommending actions to take to solve these identified kinks

Hold product demonstrations for customers - online and offline

Improve onboarding processes.

Evaluate and improve tutorials and other communication infrastructure

Mediate between clients and the organization.

Handle and resolve customer requests and complaints.

Minimize customer churn while tracking and documenting churn resaons from churned customers including making recommendations to managment for interventions and preventive actions

Aid in product design and product development using insights from customers

Qualifications & Requirements

Communications or Marketing Degree. ( Bsc. Minimuim)

Highly organized and able to multi-task.

Self-driven and proactive nature.

Excellent communication and interpersonal skills.

Demonstrate leadership qualities.

High computer literacy and ability to learn new software.

Knowledge of customer success processes.

Experience in document creation, triaging problems and creatively proposing solutions for intervention and prevention.

Patient and active listener.

Passion for service.

Compensation

60K-90K NGN in period of 3 months probation

Up to 120K on confirmation on solid performance