Responsibilities

• The Data Centre Services Manager (DCSM) will coordinate all Data Centre Services to internal and external customers and shall be the single point of contact for all such services.
• The DCSM will formulate strategic plans and tactical measures to deliver DC services to the customers.

Key responsibilities include:

• Assumes ownership of the Data Centre space and liaise with the DCOM & Facilities Manager to ensure consistent customer experience.
• Manage the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
• Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
• Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
• Coordinate Data Centre tours for potential customer and visitors or assigning such responsibilities as may be needed.
• Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.
• Ongoing technical supports for activities involving Data Center supports services and Operations.
• Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice
• Forecast staff needs, including coaching, motivating and developing team members.
• Develops the Data Center Standard Service Procedures (SSP) including Service methodologies and processes.
• Be a highly effective peer, leader, and partner within the Information Services leadership team.

Supervision:

• To work under the supervision of GM, MainData.

Contacts:

• DC operations Manager, Technical sales, DC Product Specialists, Facilities Engineers, NOC Engineers.

Competencies Required

• Experience working in IT/ Data Centre Operations including operational experience in Building Management or Data Center Information Management systems, common tools, methods, and techniques
• Excellent IT/DC Operations Process Management Knowledge
• Demonstrated experience with IT /DC Operations & Services management and Customer Management
• Demonstrated ability to develop and manage 24x7 Operations support teams and manage team to achieve stringent KPIs
• Proven ability to forecast and manage facilities IT infrastructure and services 
• Excellent verbal and written communications skills
• Familiarity with Data Centre Standards and ISO 9001 and 27001 certifications
• Experience from a matured colocation Data Center Operations environment is a requirement.
• Good experience of Data Centre facilities such as UPS, HVAC, BMS, Access control and surveillance systems is a requirement.
• Operational leadership experience and previous experience in co-location operations will be a significant advantage.

Qualifications & Experience

• A bachelor’s degree in Mechanical or Electrical Engineering or related field is required. ITIL V3 Certification and MBA will be an added advantage.
• 6-10 years of experience in Data Centre Business, 5 of which must be in data centre operations, preferably in an open access/colocation environment.
• Experience with data center subsystems - generators, UPS, cooling systems, fire suppression systems, access control systems, CCTV and other critical subsystems required to assure data center operations 

Demands of the Job:

• Ability and willingness to work even at odd hours when the work demands.