Position Title:                               Executive Officer

Department:                                 Group Operations and Client Relations

Reports to:                                    General Manager, Management Services

JOB DESCRIPTION 

This office has an operational and supervisory role that permeates all the business endeavors in the organization especially with regards to service operations and scheduling, customer interphase and relationship management, public relations and sales. 

This office shall supervise the activities of the various departments, ensuring that there is efficient interdepartmental transmission of information and materials. 

This office shall initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained and shall coordinate the handling of difficult and/or unusual situations in which clients are either dissatisfied or are unwilling to comply with the organizations conditions of service. 

This office enforces all company service policies and acts independently or assists in the performance of any and all duties necessary to ensure that all finance and human resources, compliance and project support service functions are performed in a timely and efficient manner

This office shall be responsible for supporting the company vision and mission.

responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer and by ensuring that all customer requirements are completely met.

Clients Relations   

•       CREATE, UPDATE and ENFORCE company policies in line with the company’s vision.

•       Supervise the activities of the various arms of the group ensuring that each project supervisor receives adequate support and supervision

•       Constantly update the processes of the organization to meet conformance requirements of the constitution of the federal republic of Nigeria 

•       Monitor standards of work in the workshop and ensure that these standards meet best practices

•       Due process supervision for all external services providers

•       Supervision of the procurement process to ensure compliance with industry best practices

•       Ensure that clients information is stored in the standard company triplicate procedure

•       Understand and appropriates operate the company pricing system

•       Shall ensure that services rendered meet the most stringent quality requirements

•       Shall be a part of the debt management team

Experience Requirements

A minimum of five (5) years’ experience, in clients relations and project managment

Excellent knowledge of administration and organisational structuring

Ample experience at negotiations and deal structuring 

Educational Qualifications

Bachelor’s degree in administration, finance, business from a Nigerian institution or any equivalents from a Non Nigerian institution

Other Qualifications and/or Certifications

  A post graduate certification in business management or proof or attended courses/ trainings from accredited institutions.

  Advanced computer literacy: Above average knowledge and experience in the following Microsoft Office applications-Word, Excel, PowerPoint, Access

·         Must have a demonstrated record of success in playing a key role in a fast growing, entrepreneurial driven organization composed of very bright, energetic and results oriented individuals.

·         Verified experience in working within a subsidiary company arrangement (or multi-company) and/or inter-company shared services format.

Special Skills 

·         Ability to work and communicate effectively with employees and management team to proactively meet and exceed the needs of the administrative office staff and professionals

·         Business English, spelling, grammar and punctuation required to produce analytical and technical reports in appropriate format

·         Knowledge of business law regarding contracts and sales agreements to prepare agreements between the Department and other agencies for loan or sale of equipment

·         Public information laws regarding the dissemination of information to the public

·         Crisis management techniques required to effectively manage emergency situations

·         Contribute innovation to the creation of policies and procedures that facilitate best practice management applications.

·         Able to coordinate several activities at once, quickly analyse and resolve specific problems, and cope with deadlines effectively.

·         Monitor and facilitate office environment morale; be a senior member of the management team.

·         Observes safety procedures and reports potentially unsafe conditions

·         Adapt to changes in the work environment and manages competing demands 

·         Obtain and analyse facts and precedents in making administrative decisions

·         Solve problems and make decisions

·         Instruct, direct, and evaluate employees

·         Team concepts (e.g., team building, leadership, participation and group problem solving techniques).

·         Plan, direct, and coordinate program and administrative activities of a complex, interrelated and

·         Interdependent nature, where unknowns and numerous contingency factors are involved

·         Maintain favourable public relations

·         Formulate policies and procedures based on information of a conceptual nature from varied and complex sources 

·         Direct and manage a professional, multi-disciplined staff

·         Accurately interpret Department policies and procedures to provide and clarify information

·         Ability to establish and maintain effect relationships with government officials, private industry officials, professional personnel, and others

·         Knowledge of official planning and management

·         Independently perform detailed administrative assignments of a difficult nature with a high degree of accuracy

·         Experience in the technical aspects of writing contracts, bids and proposals required to prepare documents accurately. 

·         Establish and maintain effective working relationships with those contacted in the course of assignment

·         Good judgment in safeguarding confidential or sensitive information

·         Read, comprehend, and interpret complex written materials

·         Speak before groups to provide information or explain policies, procedures and programs.  Work within stringent deadlines to complete assignments within a restricted time period

·         Knowledge of labour relations and equal employment opportunity policies and procedures

·         Knowledge of the principles and techniques of administrative management including organization,

·         Planning, staffing, training, budgeting, and reporting

·         Knowledge of the principles and techniques of financial management

·         Monitor trends, forecast change, identify future agency needs and initiate change to ensure effective long-range planning

·         Negotiate contract terms and conditions to achieve desired Department goals and objectives

·         Knowledge of training and supervisory techniques

·         Knowledge of employee policies and procedures

·         Knowledge of the principles of office management including organization, work flow, forms, supplies, equipment, and procedures relating to filing, record keeping, correspondence, mail, procurement, stock keeping, and duplicating.

·         Knowledge of methods of research and analysis, work standards, and work simplification.

Physical Demands 

·         Frequent sitting, using hands/fingers, handling, reaching with hands and arms, talking, hearing, and seeing (up close, at a distance, along the periphery, with depth perception, and the ability to adjust and focus); occasional walking or standing; occasional lifting of up to 10kg

·         Able to travel at the shortest notice.

·         Must not be allergic to dust and noise pollutions.

Interested and qualified candidates should send CV to recruit@gidijobs.com