This successful candidate will provide a point of contact for incoming telephone calls, granting access to the building, and supporting the highest level of customer service for clients, staff, and visitors.

S/he will 

1. Grant access to the building by appropriate implementation of visitors policy

2. Answer incoming telephone calls, assist callers, take messages, provide information, make community referrals, and direct calls to staff members

3. Update and maintain client information and program tracking.

4. Accurately document all activities. 

5. Notify appropriate supervisor and/or manager of any critical incidents or emergencies.

6. Route incoming paperwork to appropriate staff members.

7. Participate in agency activities and committees as needed or desired

8. Provide timely referral to the staff for appointments or other assistance.