Job brief

We are seeking the services of a Front Office Manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also be responsible for coordinating all front desk activities, including calls, reservations, and guest services.

To be successful in this position, you should have a pleasant personality and a dynamic professional attitude to supervise and lead our team. An ideal candidate would be someone who can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

 v Manage all Front desk operations

v Responsible for  hotel reservations and rooms control, guest relations and revenue

v Ensure front desk is tidy and has all the necessary stationery and materials (e.g pens, forms, and informative leaflets

v Train, supervise and support office staff, including receptionists, security guards and call center agents

v Schedule shifts

v Ensure timely and accurate customer service

v Handle complaints and specific customers requests

v Troubleshoot emergencies

v Monitor stock and order office supplies

v Ensure proper mail distribution

v Prepare and monitor office budget

v Keep updated records of office expenses and costs

v Ensure company’s policies and security requirements are met

 Requirements

 v Proven  experience as a Front Desk Manager or Reception Manager

v A Bachelor’s degree in Hotel Management or related field

v Hands-on experience with office machines (e.g. fax machines and printers)

v Thorough knowledge of customer service, office management, and basic bookkeeping procedures

v Proficiency in English (oral and written)

v Solid knowledge of MS Office, and other relevant software programs

v Excellent communication and people skills

v Good organizational and multitasking abilities

v Problem-solving skills

v Additional certification is an advantage

Send CV to: recruit@gidijobs.com