Position Summary:  

•        Present a positive first impression of The Wine Lab’s friendliness, excellent service and high standards.

•        Ability to carry natural conversation with guests without sounding scripted or intrusive.

Key Responsibilities: Core responsibilities will include but are not limited to the following:  

•        Welcome incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus and inform them on daily/weekly specials.

•        Inform Guests of current promotion and who will be serving them to ensure a smooth handoff to the service staff.

•        Answer incoming calls to the restaurant and provide appropriate service.

•        Manage the flow of Guests into the dining and bar areas, provide accurate wait times to incoming Guests if appropriate.

•        Tend to special customer needs and requests.

•        Observant to Guests' needs throughout the dining experience to ensure they receive premium service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

•        Deliver and exceed sales target.

•        Collaborate with a team of waiters and hosts to provide excellent customer service.

•        Engage, retain, and Upsell customers by delivering top-notch customer experiences.

•        Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies.

•        Maintain composure under periods of high stress and high traffic.

•        Handle other such duties as may be deemed fit in the execution of your duties or as assigned by management.

Requirements:

•        Education, Qualification & Experiences

•   A BSc. Degree in Hotel or Restaurant Management, Commerce, or any related courses.

•   Minimum of 2-3 years experience in the same role with an up-scale (4/5 Star) hospitality environment.

•   Hospitality/ customer service is a plus.

•   Previous work experience as a Host/Hostess or Waiter/Waitress o Understanding of restaurant etiquette o Familiarity with health and safety regulations o Experience in managing reservations o Demonstrable customer-service skills.

•   Excellent communication skills (via phone and in-person).

•   Strong organizational skills with the ability to monitor the entire dining and bar area.

•   Availability to work in shifts as needed.

•   Good physical condition to walk and stand during an entire shift. 

Interested and qualified candidates should please send CVs to: info@theverb.ng

Kindly note, only shortlisted candidates will be contacted.