Duties

² Assist General Manager in managing daily company operations

² Order, purchase, and stock the merchandise in a timely manner.

² Implement quality and productivity objectives to achieve company goals.

² Corporate client handling and taking part in new client acquisition along with the sales team whenever required.

² Cooperate with the General Manager in recruiting, training, payroll processing, performance evaluation, promotions, and releasing the employees.

² Coordinate with General Manager in planning short and long term projects, budgets, expense controls, schedules, and manpower.

² Develop and implement staffing and business plans to achieve business targets.

² Evaluate key productivity indicators and implement process improvement initiatives.

² Supervise merchandise damage reduction activities, manual back orders, and merchandise orders. 

² Address operational, technical and mechanical issues in a timely manner

² Identify and report equipment repair and maintenance works promptly.

² Manage direct reporting to General Manager related to financial, business, and administration matters.

² Develop positive working relationships with the support divisions and operations team to ensure proper operational support.

² Develop operational strategy and ensure that the operational activities meet the organizational requirements.

² Assisting the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.

² Assign duties to Heads of Departments and observe performance to ensure adherence to hotel policies and established operating procedure

² Receive and resolve or assist the General manager in resolving guest complaints and service recovery process

² Review employee performance and conducts personnel actions such as disciplinary actions and terminations.

² Maintains accurate records including cash flows sheet, guest floor limit, Ageing Reports, Direct billing, etc.

² Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures, and service standards.

² Assist General Manager in wage scale surveys and ensure employee wages are in line with company and industry salary guidelines

² Ensures property, grounds, physical plant, and work areas are maintained to a standard

² Cover shifts is all departments as scheduled by the General Manage

² Respond to audits to ensure continual improvement is achieved.

² Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.

² Performs sudden audits on rooms and other operating areas.

² All Other duties as assigned by the General Manager or Management.

 Requirements

 ² A Minimum of 8 to 12 years experience in the hospitality industry with significant luxury and international experience and at least 3 to 5 years of experience as an Assistant General Manager or Executive Assistant manager

² Experience in opening, managing or re-positioning a hotel with a clear track record

² Strong management skills; Ability to appropriately assign or delegate work and authority to others in the accomplishment of goals and provide coaching, advice, and assistance as required. 

² Available to work when needed, including weekends, holidays, and nights.

² A Bachelor’s degree in hotel management or a related field

² Excellent computer system skills.

² Experience in financial accounting, personnel supervision, and problem resolutions is added advantage

 Send CV to: recruit@gidijobs.com