1. Summary of the Position:
The role of the Business Development Manager is to drive the hotel revenue by effectively managing the sales process, marketing and selling the hotel within the local and national market place. The Business Development Manager is responsible for increasing the profitability of the existing accounts, secure new business and work across all market segments to ensure all activities undertaken increase the hotel profit in line with the business plan.
2. Key responsibilities:
• To respond pro-actively towards the hotel business requirements
• To research new sales leads and contacts
• To ensure close liaison with key corporate accounts through regular contact, networking and visit
• To take reservations and seek closure on enquiries & sales calls
• To actively update the team on Competition statistics and information
• To analyze and act on the information provided
• To attend to guest queries and complaints
• To liaise with all departments on clients requirements
• To entertain key account client through dinners, hampers and cocktail
• To ensure effective communication between Sales department and Operational departments
• To ensure function sheets are prepared and communicated to operational departments timely
• To ensure the Sales plan activities calendar is followed and update Management on results
• To ensure all promotions are prepared and advertised timely
• To attend and represent the organization at trade shows and conventions
• To ensure the Commission/PR report is submitted timely for processing
• To prepare daily, weekly and end of month reports and any other statistical information as required
• To be responsible for the preparation of statistical performance and forecast on a daily, weekly and/or monthly basis and to assist in the preparation for the Sales & Marketing department
• To maintain Standard Operating Procedures for the Sales & Marketing departments
• To ensure lively and informative briefings are conducted with the team at the start of each shift
• To train, develop and motivate the staff in order to achieve high levels of productivity
• To ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
• To ensure company policies and procedures are understood and adhered to by the team members at all times
• To manage team members annual leave days throughout the year effectively and according to the level of hotel business
• To carry out appraisals for Sales & Marketing Department
• To ensure the succession plan is in place within the department and in used as a guidance for training and exposure
• To ensure any faulty equipments or lightings are reported to the Maintenance department and to follow up
• To conduct any other reasonable duty as per Management instructions

3. Job Specification:
• Oral and written communication
• Customer service orientation
• Sales abilities
• Planning and organising skills
• To be standard driven and have a good attention to detail
• Individual leadership
• Analytical skills
• Stress tolerance
• Development of subordinates
• Adaptability
• Technical/Professional knowledge
• To be able to take initiative and make decisions
• Computer literate
• Display energy and enthusiasm