Job Brief

Our Client, a Hotel in Lagos is seeking a General Manager who would be responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. You would be required to manage between profitability and guest satisfaction measures.

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.

RESPONSIBILITIES:

1.     Oversee the operation functions of the hotel, as per the Organizational chart.

2.     Hold regular briefings and meetings with all heads of departments.

3.     Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, and service standards.

4.     Lead all key property issues including capital projects, customer service, and refurbishment.

5.     Handling complaints, and oversee the service recovery procedures.

6.     Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.

7.     Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

8.     Ensure all decisions are made in the best interest of the hotel and management.

9.     Deliver hotel budget goals and set other short and long-term strategic goals for the hotel.

10. Developing improvement actions, carry out cost savings.

11. A strong understanding of P&L statements and the ability to react with impactful strategies.

12. Closely monitor the hotels business reports on a daily basis and take decisions accordingly.

13. Ensure that monthly financial outlook for Rooms, Food & Beverage, Admin & General, are on target and accurate.

14. Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.

15. Prepare a monthly financial reporting for the owners and stakeholders.

16. Draw up plans and budget (revenues, costs, etc.) for the owners.

17. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

18. Act as a final decision maker in hiring key staff.

19. Coordination with HOD's for the execution of all activities and functions.

20. Overseeing and managing all departments and working closely with department heads on a daily basis.

21. Manage and develop the Hotel Executive team to ensure career progression and development.

22. Be accountable for the responsibilities of department heads and take ownership of all guest complaints.

23. Provide effective leadership to the hotel team members.

24. Lead in all aspects of business planning.

25. Respond to audits to ensure continuous improvement is achieved.

26. Corporate client handling and take part in new client acquisition along with the sales team whenever required.

27. Responsible for safeguarding the quality of operations (both internal & external audits).

28. Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Requirements

     1. A Minimum of 10 to 15 years  of experience in the hospitality industry with significant luxury and international  experience and at least 5 to 7 years of experience as an Assistant General Manager or Executive Assistant Manager.

    2. Experience in opening, managing or re-positioning a hotel with a clear track record.

    3. Strong management skills; Ability to appropriately assign or delegate work and authority to others in the accomplishment of goals and provide coaching, advice, and assistance as required.

   4.  Available to work when needed, including weekends, holidays, and nights.

   5. Excellent written and communication skills.

   6. Excellent computer system skills.

   7. Knowledge of hotel operating procedures.

   8. Critical-thinking and problem-solving skills.

   9. A Bachelor’s degree in hotel management or a related field.

  10.Experience in financial accounting, personnel supervision and problem resolutions will be added advantage.

  11.Expatriate Preferably.

Interested and qualified candidates should send their CV: recruit@gidijobs.com