Hotel IT officer 

Job brief 

We are considering an IT officer who will be responsible and accountable for the smooth running of Hotel computer systems within the limits of requirements, specifications, costs, and timelines. He /she will supervise the implementation and maintenance of our Hotel’s computing needs. The successful candidate will have proven skills, proven professional experience and a detailed knowledge of the industry’s best practice processes. 

Responsibilities 

 Support information technology and computer systems 

 Plan, organize, control and evaluate IT and electronic data operations

 Ensure security of data, network access, and backup systems 

Act in alignment with user needs and system functionality to contribute to organizational policy 

 Identify problematic areas and implement strategic solutions in time 

Audit systems and assess their outcomes 

Preserve assets, information security, and control structure  Committed to delivering high levels of customer service.

Responds courteously and efficiently to queries and problems from guests and system users. 

 Ensures cleanliness of all data equipment and computer rooms. 

He / She must be a self-starter, alert, energetic, responsible, and flexible. 

Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems, and other software vendors.

 Ability to troubleshoot hardware and software problems.

 Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. 

Should be capable of doing Root Cause Analysis on a problem. 

Must know the Network fundamentals, general network setup, and device configuration. 

 Good knowledge of server hardware, Disk storage technology, I/O devices. 

Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).

 Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.

 Background in highly available systems and image capture/management systems. 

 Extensive knowledge on Active Directory, Management and Implementations. 

Prepare & Implement a Preventive Maintenance Schedule for all IT hardware & Software. 

 Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives. 

Prepare Policy & Procedures for the IT Department and for the user department. 

 Managing Disaster Recovery Process and ensuring regular daily backup is taken. 

Anti-virus day to day support. 

 Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. 

Maintains a system error/progress logbook and deals with reported problems.

 Responsible to ensure that IT Audit points are implemented as per relevant Standard Operating Procedures. Monitors and maintains a proper inventory of hardware and software licenses. 

 Keep updated with the latest hotel technology and security risks on a regular basis. 

 Able to perform other IT or Systems related tasks assigned by the management.

 Work in line with the annual budget and ensure cost-effectiveness

 Requirements 

 Proven working experience as an IT officer or relevant experience 

Excellent knowledge of technical management, information analysis, and computer hardware/software systems Hands-on experience with computer networks, network administration, and network installation 

Ability to work with other personnel in the hotel.

 Excellent communication and listening skills. 

Ability to work under pressure.

 Excellent organizational and prioritization skills, attention to detail, and problem-solving skills. 

Must be a mature, pleasant, courteous, cooperative, and enthusiastic team player who displays good human relations skills. 

Must be flexible in working hours, including weekends, evenings and holidays.

Educational qualifications 

BSc in Computer Science, Electrical/Electronics/Computer Engineering, MIS or related field 

Degree or Diploma in Information Technology field. Along with In-depth knowledge of Microsoft Operating systems, Microsoft, or Cisco certification. 

Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations. Experience A minimum of two (2) years of experience in Hospitality, Operations, and IT support 

Send CV to recruit@gidijobs.com