• As Operations Manager you will be responsible for leading, managing and developing the Managed Services team and suite of solution offerings. The team will be responsible for providing pro - active first fix and post sales support to our Managed Service Customers. 
  • The ideal candidate will have previous operations management experience, a natural talent for getting the best out of teams and a sound understanding of the technologies we support Computer Hardware and Operating systems, Cloud technology, Network & systems security, Enterprise networking including IP VPN and MPLS. 

Other responsibilities include:

  • Design and deliver integrated solutions for Managed Service  customers in line with ITIL and/or industry best practice.
  • Monitoring the effectiveness of the team against SLA/KPI‟s, driving through change as needed to deliver continual service improvement.
  • Ensure operational procedures and practices are well defined , documented and consistently applied.
  • Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.
  • Be capable of identifying and implementing change within the team to ensure it can take on new service offerings. 
  • Contribute proactively to new service development. 
  • Work closely with the Technical Sales to ensure new customers are on boarded with seamless handover / transition.
  • Ensure remote teams are skilled, trained and developed to enable them to deliver high quality service and support.
  • Manage and develop strategic partnerships with third party suppliers and other internal stakeholders.  
  • Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.  
  • Drive a continual service improvement program based on a desire to become a world class managed service provider.
  • Develop in-depth knowledge of competitive Managed services offerings in Nigeria and globally develop propositions to sell and further develop the MainOne brand.


  • You will be required to liaise on a day-to-day basis with customers, the Technical Team; GNOC, Service Delivery, Technical Sales, Cloud team, Security team, IP Team, Project Management, and various other groups / departments.

Competencies Required:

  • Strong Knowledge of Managed ServicesManaged Security, and Cloud as a service delivery model.
  • Good Knowledge of IT and concepts such as virtualization.
  • Have excellent communication, influencing and customer management skills.
  • Have solid technical understanding of Networking, security and Hosting  Technologies and solutions.
  • Analytical thinking to engage customers considering different business and operational models.
  • Relationship Management.
  • Proficiency in MS Office.
  • Excellent written and verbal communications skills.
  • Familiar with Cloud Models (IaaS, PaaS, SaaS) , Also familiar with Connectivity, voice, video, security and general Network solution offerings.


  • Bachelor’s degree in a Technical (Engineering or Sciences) discipline. 
  • Minimum 7-10years experience working with managing various services.
  • Minimum of 5 years in supervisory/management position.
  • Demands on the job:     Ability and willingness to work long hours, take responsibility for delivery and meet tight deadlines.
  • Ability to work with minimal supervision.
  • Frequent Travel may be required.
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