Company Brief

Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. The business is split into three divisions:

 ·         Professional Qualifications – regulatory and exam training including CISI, CFA and CQF

·         Corporate Solutions – bespoke blended learning solutions, incorporating innovative digital learning solutions with quality classroom training

·         Public Courses – a wide range of specialist courses, open to the public

We have a wealth of financial knowledge within our full-time faculty of tutors, our consultant network, and our learning infrastructure and technology support teams.

Our vision is about helping people realise their ambitions.  Whether you’re a finance professional wanting to pass a certification to progress your career, a training professional looking to create a graduate programme to build a talent stream from Generation Y or a member of staff looking for long term career development, we will help you realise your ambitions.

We pride ourselves on our innovation, our enthusiasm for teaching and our commitment to client service. 

We’re looking for individuals who have drive, enthusiasm and passion.  In return, you’ll find Fitch Learning a stimulating place to work and progress your career.  

Role Purpose

The purpose of this role is to support the Public Course programmes through excellent service and delivery to customers.  Assist the Programme Manager in organising the logistics of global Public Courses schedule.

Role Responsibilities

Client Services

·         Dealing with all enquiries from customers

·         Processing new registrations, confirming and chasing payments, dealing with cancellations, transfers and refunds, raising invoices, and creating visa invitation letters for international customers

·         Sending out all client communications pertaining to their course

·         Accreditation – Arranging CPE credits to be awarded to clients who attend our courses when they make the request

·         Collate subscription requests from feedback forms and send numbers and details to FS on a monthly basis.

Course Logistics

·         Support and cover for the Programme Manager

·         Organising venues for courses, and dealing with contracts

·         Communicating with global venues and liaising regarding catering requirements and delegate needs

·         Updating course information into our systems, creating course proposals, confirming courses

·         Booking trainer travel and accommodation for global courses

·         Organising materials and laptops to be sent to venues

·         Printing certificates/tent cards/participant lists and arranging delivery

·         Processing course feedback forms

Role Requirements

·         Degree Educated or relevant experience

·         Experience of client/customer service

·         Good working knowledge of a range of IT systems

·         Excellent communication skills

·         Professionalism and consistency

·         Very organised and able to manage multiple tasks at any time

·         Happy working in fast paced demanding environment

·         Would suit a recent graduate

This role is a 12-month Fixed Term Contract