Our client is an online marketplace that enables digital work physically & virtually. They facilitate seamless transactions between service providers, agencies, and consumers from sourcing to payment in a way that is safe transparent, and cost-effective for all users.

We are looking for an experienced, innovative, and motivated Senior Operations manager with a strong understanding of the B2B business, to join our team. Working in Operations at our firm will give you exposure to a range of different verticals, where you will deep dive into the fundamentals of each business area you work on and the position offers you the chance to have a huge impact on the business success.

Role Overview

Senior Operations Managers are hands-on general problem solvers with an ability to take ownership of multiple functions across the Organization and ultimately build teams, improve structure and processes to increase efficiency, and achieve great results.

You'll be responsible for:

• Building and optimizing scalable processes to prepare the company for hyper-growth
• Leading and executing (end to end) core infrastructure projects
• Strategy: exploring and defining which projects the team should prioritize, and setting a timeline to reach goals quickly
• Product improvement: proactively searching for new features to provide a seamless customer experience
• Formulation of policies and standard operating procedures in line with company strategy and business goals.
• Co-ordination of the team’s effort to implement and adhere to best practices defined by standard operating procedures.
• Coordination of people, processes, and tools to guarantee the successful delivery of all value promised as part of communicating the product value proposition.
• Ensuring that target KPIs on product and service quality are consistently met and surpassed.
• Ensuring that periodic goals and performance expectations of the various units within the team are achieved.
• Ensuring complete compliance and on-going improvements to best practices for software development life cycle management.
• Ensuring complete compliance and on-going improvements to best practices for technical and operational support processes.
• Overseeing, supporting, and ensuring complete compliance with best practices for internal and client-side project execution activities.
• Formulating and implementing necessary changes to people, processes, and tools to continuously increase efficiency, improve quality and eliminate operational bottlenecks.
• Involvement in the audit of prospective client systems, analysis of requirements, and development of suitable solution designs and architectures.
• Promote a corporate culture that allows openness, trust, and transparency, allowing for the benefits of a diverse and collaborative environment.

What You'll Need

• BSc in Engineering, Computer Science, or related field.
• Possesses one or more of the following internationally recognized professional qualifications; PMP, Prince II, Scrum, or Six Sigma.
• At least 5 years related work experience including experience in one or more of the following areas; Management Consulting, Banking, Fintech, and Technology.
• Must have worked in the capacity of Senior Operations for a technology startup or as a senior team lead in technology management or related function.
• Previous experience as a software developer or application/system administrator will be an added advantage.
• Good knowledge of software development life cycle, payment, banking, and IT infrastructure.
• Strong capabilities in project management, product management, process engineering, scrum, software development & IT operations (DevOps), software requirements analysis, quality assurance, and service delivery.
• Strong interpersonal and leadership skills with the ability to build rapport across various stakeholders including the team, clients, partners, investors, and executive leadership.
• You can break complex problems into smaller ones and enjoy working with data to facilitate your work using tools such as SQL, Python, and Excel
• You are curious by nature and interested in making an impact
• You can demonstrate this through various projects you have been involved in
• You can make a good business case and convince people to help you execute
• Strong attention to detail and exhibit self-confidence while having high personal ambitions and strong work ethics.

What we’re looking for?

We’re looking for people forward-thinking people, all personally and professionally invested in our mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast.

Some Benefits

• Competitive salary and bonus
• Biannual discretionary performance bonus
• Pension plan
• Premium Health Insurance
• Rest up with 29 days’ holiday per year