The candidate is expected to display requisite skills to coach the travel team on:

• BSP and its billing systems operations.

• New market trends, and sourcing for products that will meet consumer demands for travel and tourism.

• Effective and efficient service delivery towards customer inquiries with a view to surpassing expectations.

• The necessary KPIs required for Travel Agency Operations.

• The organization of Agency Operations and related documentations

• Staff and performance management.

• New business innovation and ideas to improve sales.

• Liaison with other travel partners (airlines, hotels, etc) with a view to managing bookings and schedules.

• Smooth and efficient running of the business operations.

• Knowledge and understanding of the use and intricacies of online booking engines.

• Credit disbursement/instalment payment for airplane tickets

• Facilitation of Passport & Visas issuance.

• Booking and support services required for Cruise Market in Nigeria / Royal Caribbean.

• Educational Tours for Students within and outside Nigeria.

• Activities / Group Tours based on weather, holidays, social events (etc) in Nigeria.